Frequently Asked Questions
Where can I obtain the test required for the certificate? 証明書発行に必要な検査はどこで受けられますか？
For certificate issurance only service, this site cannot guarantee a particular testing facility. Please find a facility that carries out one of the eight types of tests designated by the Ministry of Foreign Affairs of Japan. Please be sure to check the details offered by the testing location.
Can I use the certificate issuance service from any state? どの州に居ても証明書発行サービスを利用できますか？
I am worried if I will not receive the certificate before my expected departure.帰国便前に証明書が届くかどうか心配です。
Please make a reservation in advance to provide the certificate issuance service in a timely manner. Please make a reservation on the date when the certificate is issued from the application page. Please send the test results to this site at least the day before your flight.
How soon can I get a certificate? 証明書の発行にはどのくらい時間がかかりますか。
For certficate issuance only service, if the appintment time is within our office hours in weekdasy, we usually return a certificate within 2 hours after we receive necessory documenst. After hours or in weekends, it usually takes up to 12 hours. It is recommended that you submit test results as soon as possible.
I have no idea what kinds of tests are required for approval of entry to Japan.検査方法の詳細がよくわかりません。
Please check the test requirement at the website by Ministry of Foreign Affairs or Ministry of Health, Labor and Welfare. Currently eight testing methods are approved. Please carefully read the explanation of tests offered by each facility and, if assistance is required, directly conatct them for clarification.
I am confused about specimen collection site. 検体採取部位について混乱しています。
Requirement for specimen collection site became further strict lately. Specimen needs to be collected as either a nasopharyngeal (NP) swab or saliva. Collection from nasal, anterior nasal or oropharyngeal site are not approved. Please make sure to ask testing staff to collect specimen from these approved sites and decribe it in the test result report. We will ask for specimen collection details, and will appropriately respond within the limit of Japanese govenment's regulations.
Is it a strict requirement that I need to have appropriate testings exactly within seventy two hours before my flight departure?飛行機搭乗前７２時間以内に検査を受けるという規則は厳密なものですか？
Yes. You are required to collect the sample within seventy two hours prior to flight departure. This is a strict, non-exempted regulation in place. Please adjust your testing schedule with ample time to spare.
Can I cancel the certificate issuance service? 証明書発行サービスはキャンセルできますか？
For certificate issuance only service, you can cancel at any time before issuing the certificate. The service fee will be paid online at the time of booking. We will charge $ 25 as a cancellation fee. We will not charge a cancellatiuon fee if rescheduling is requested. No refunds will be accepted under any circumstances after the certificate is issued.
What types of services does Dr Kobayashi's office provide? こばやしクリニックで提供する総合サービス（テスト＋証明書発行）の内容を教えてください。
Dr Kobayashi's Silicon Valley office, which is affiliated with this site, will carry out the mRNA test required for entry into Japan. All procedures from the corona test to the certificate issuance will be completed in one place. They perfrom an mRNA measurement test based on the NEAR method which fulfill the requremnet by the Japanese Ministry of Foreign Affairs. The medical staff in the office will ensure that the sample is taken from the nasopharyngeal site and is tested immediately. A certificate with an official test result report will be issued within 30 min at the shortest.